btv Casino & Sportsbook Data Care
This page describes what we collect when you use btv and how we keep that data protected. We at btv collect personal information only to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering regulations. We do not sell your data to third parties, and we do not use your information for marketing purposes beyond service notifications.
Our privacy practices apply to all members who access btv from supported jurisdictions. Whether you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer through e-wallet, mobile banking, local payment, or online payment, we handle your payment information with the same security standards. We encrypt sensitive data in transit and at rest, and we limit access to your information to staff members who need it to serve your account.
We encourage you to read this policy carefully. If you have questions about how we handle your data, our support team is available to assist.
What data we collect on btv
We collect your personal information during registration and account verification. We ask for your full name, email address, date of birth, and phone number. We use this information to create your btv account and to contact you about your account status or service updates.
We collect identity verification documents as part of our Know Your Customer (KYC) process. We ask you to upload a government-issued ID (such as a passport or national ID card) and a residential address document (such as a utility bill or rental agreement). We use these documents to confirm your identity and to comply with anti-money-laundering regulations. We store these documents securely and do not share them with third parties except where required by law.
We collect payment information when you deposit or withdraw. We record the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer), the amount, and the date. We do not store your full payment card details or e-wallet credentials — we use secure payment processors to handle that sensitive information. Our payment processors comply with industry security standards and do not retain your payment details after the transaction completes.
We collect gameplay data — which games you play, when you play, and your account balance history. We use this data to provide your account dashboard, to process your withdrawals, and to detect fraudulent activity. We do not use this data to profile you or to make decisions about your account eligibility.
Key takeaways
- We collect your name, email, date of birth, and phone number during registration.
- We collect identity documents (ID and address proof) for KYC verification.
- We collect payment information but do not store full card or e-wallet credentials.
- We collect gameplay data to provide your account dashboard and detect fraud.
- We do not sell your data to third parties or use it for marketing.
How we use your data on btv
We use your personal information to operate your btv account. We verify your identity, process your deposits and withdrawals, and maintain your account balance and transaction history. We use your email address to send you account notifications — for example, when you log in from a new device, when you request a withdrawal, or when your account balance changes significantly.
We use your data to comply with legal and regulatory requirements. We are required by anti-money-laundering laws to verify your identity and to monitor your account for suspicious activity. We may be required by law enforcement or regulatory authorities to disclose your information. We will comply with such requests unless we believe they are unlawful.
We use your data to improve our service. We analyze aggregate gameplay patterns to understand which games are popular and to identify technical issues. We do not use this analysis to profile individual members or to make decisions about your account.
Third-party processors and data location
We use third-party payment processors to handle deposits and withdrawals. These processors may be located outside Indonesia. When you deposit via e-wallet, mobile banking, local payment, online payment, or e-wallet, your transaction is processed by the e-wallet provider's servers, which may be located in Singapore, Malaysia, or other jurisdictions. When you deposit via bank transfer to mobile banking, local payment, online payment, or e-wallet, your transaction is processed by the bank's servers in Indonesia.
We use third-party hosting providers to store our servers and databases. Our servers may be located outside Indonesia. This means your data may be stored in data centers in Singapore, Australia, or other jurisdictions. We require our hosting providers to comply with industry security standards and to protect your data from unauthorized access.
Your rights regarding your data on btv
You have the right to access your personal information. You can view your account details, transaction history, and gameplay data through your btv account dashboard at any time. If you need information we do not display in your dashboard, you can contact our support team and we will provide it within a reasonable timeframe.
You have the right to correct your personal information. If your name, email, phone number, or address has changed, you can update it through your account settings. If you need to update your identity documents, you can contact our support team.
You have the right to request deletion of your account and associated data. If you close your btv account, we will delete your personal information within a reasonable timeframe, except where we are required by law to retain it for anti-money-laundering or tax purposes. We may retain your data for up to seven years to comply with regulatory requirements.
Cookies and tracking on btv
We use cookies to remember your login status and to track your session on btv. Cookies are small files stored on your device that allow us to recognize you when you return to our site. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
We use cookies to improve your experience on btv. We track which pages you visit, which games you play, and how long you spend on each activity. We use this information to optimize our interface and to identify technical issues. We do not use cookies to track you across other websites.
You can disable cookies in your browser settings. If you disable cookies, some features of btv may not work correctly — for example, you may need to log in each time you visit.
Our data protection commitments
We at btv are committed to protecting your data. We use industry-standard encryption (TLS/SSL) to protect your data in transit between your device and our servers. We use encryption at rest to protect your data stored in our databases. We limit access to your data to staff members who need it to serve your account — for example, our support team can access your account information to help you, but our marketing team cannot.
We conduct regular security audits to identify and fix vulnerabilities. We maintain a data breach response plan so we can notify you quickly if your data is compromised. We do not guarantee that our systems are completely secure — no online service can make that claim — but we undertake to protect your data to the best of our ability.
We review this privacy policy regularly and update it if our practices change. If we make material changes to how we collect or use your data, we will notify you by email or by posting a notice on btv. Your continued use of btv after such changes constitutes your acceptance of the updated policy.
Contact us about your data
If you have questions about this privacy policy, or if you want to exercise your rights regarding your data, you can contact our support team. We are available to assist in English and Bahasa. You can also review our terms and conditions for additional information about how we operate btv.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. If you have questions about whether btv is available in your jurisdiction, our support team can assist.